ArmenTel CJSC
TITLE: Commercial Customer Care Group Leader
LOCATION: Yerevan, Armenia
JOB DESCRIPTION: N/A
JOB RESPONSIBILITIES:
– Ensure qualitative service provision for commercial clients of the
Company;
– Coordinate work regarding information services provision, telesales
realization, as well as accounts receivable recovery;
– Elaborate new and edit existing procedures regarding customer service
techniques;
– Control and monitor the work of operators;
– Participate in testing of new products and services of the Company;
– Provide planning and achievement of the target indicators of the
group;
– Control training and professional development of the employees;
– Provide methodological and information support in customer care issues.
REQUIRED QUALIFICATIONS:
– University degree in Economics;
– At least 1 year of managerial experience in Customer Service;
– Experience in banking sphere is an asset;
– Experience in working with external clients;
– Knowledge of principles and standards in customer teleservices;
– Decision making skills;
– Initiative and result oriented personality;
– Excellent communication and team building skills;
– Stress resistance;
– Advanced computer skills: experience in working with MS Office;
– Fluency in Armenian, Russian and English languages.
REMUNERATION/ SALARY: Negotiable, full medical insurance, professional
training.
APPLICATION PROCEDURES: Qualified and interested candidates are kindly
requested to submit CV/ resume in Russian and Armenian or English
languages to: 2 Aharonyan Str, Yerevan, 0014 or by e-mail: hrm@…
. Please mention the title of the position you are applying for in the
subject line of your e-mail message. Only shortlisted candidates will be
contacted.
Please clearly mention in your application letter that you learned of
this job opportunity through Career Center and mention the URL of its
website – www.careercenter.am, Thanks.
OPENING DATE: 03 March 2011
APPLICATION DEADLINE: 21 March 2011
———————————-
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available in your organization, just go to the www.careercenter.am
website and follow the “Post an Announcement” link.
ArmenTel CJSC
Yerevan, Armenia
– Ensure qualitative service provision for commercial clients of the
Company;
– Coordinate work regarding information services provision, telesales
realization, as well as accounts receivable recovery;
– Elaborate new and edit existing procedures regarding customer service
techniques;
– Control and monitor the work of operators;
– Participate in testing of new products and services of the Company;
– Provide planning and achievement of the target indicators of the
group;
– Control training and professional development of the employees;
– Provide methodological and information support in customer care issues.
N/A
