Cascade Insurance ICJSC
TITLE: Customer Service Representative
TERM: Full time
DURATION: Permanent, with 3 months probation period.
LOCATION: Yerevan, Armenia
JOB DESCRIPTION: Cascade Insurance ICJSC is looking for a motivated,
hard-working candidate for the position of Customer Service
Representative. The successful incumbent will be responsible for
efficient coordination of call center operations and will report to the
Head of Customer Service Unit. He/she should be able to work in a
western-style office environment towards the achievement of team goals.
The work schedule will include day and night shifts.
JOB RESPONSIBILITIES:
– Answer incoming calls and assist customers in their specific inquiries;
– Provide a high level of personalized customer service;
– Update databases incorporating any changes of status and other data of
each customer;
– Follow up client calls with clerical duties, registration of
information and transfer to respective department and or parties;
– Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
– Higher education, preferably in Insurance /Economics;
– Experience in customer service area is a plus;
– Good knowledge of Excel and other spreadsheet applications;
– Fluent in English, Armenian and Russian languages;
– Phone etiquette, pleasant and friendly manners;
– Excellent interpersonal skills and ability to work in a team;
– Ability to handle confidential issues;
– Ability to work under pressure and within deadlines quickly and
accurately.
APPLICATION PROCEDURES: Please send a cover letter and CV in English to:careers@… . Please clearly indicate Customer Service
Representative in the subject line of your e-mail. Only short-listed
candidates will be contacted.
Please clearly mention in your application letter that you learned of
this job opportunity through Career Center and mention the URL of its
website – www.careercenter.am, Thanks.
OPENING DATE: 01 April 2011
APPLICATION DEADLINE: 10 April 2011
ABOUT COMPANY: Cascade Insurance ICJSC is a licensed insurance company
with multi-line underwriting capability operating to international
standards.
Cascade Capital Holdings and European Bank for Reconstruction and
Development (EBRD) are shareholders of Cascade Insurance.
Cascade Capital Holdings CJSC is a company established by Cafesjian
Family Foundation to foster the development of an integrated financial
services group in Armenia.
Cascade Insurance ICJSC is an equal opportunity employer.
ADDITIONAL NOTES: Insurance training will be provided within the
company.
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To place a free posting for job or other career-related opportunities
available in your organization, just go to the www.careercenter.am
website and follow the “Post an Announcement” link.
Cascade Insurance ICJSC
Yerevan, Armenia
– Answer incoming calls and assist customers in their specific inquiries;
– Provide a high level of personalized customer service;
– Update databases incorporating any changes of status and other data of
each customer;
– Follow up client calls with clerical duties, registration of
information and transfer to respective department and or parties;
– Perform other duties as assigned.
Cascade Insurance ICJSC is looking for a motivated,
hard-working candidate for the position of Customer Service
Representative. The successful incumbent will be responsible for
efficient coordination of call center operations and will report to the
Head of Customer Service Unit. He/she should be able to work in a
western-style office environment towards the achievement of team goals.
The work schedule will include day and night shifts.
