Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
We are seeking a methodical, innovative, and experienced marketer for Customer Success to drive expansion, adoption, and Genesys Customer Success brand recognition in partnership with Global Marketing.
Ultimately, your goal is this:
Create brand awareness for Genesys Customer Success via regional events, a strong digital presence on Genesys.com, and social media campaigns.Drive pipeline generation activities to support the adopt, expand, and renewal motions.Develop content and marketing assets for core messagingDevelop scalable processes in partnership with Global Marketing
Your future day-to-day responsibilities:
Cross functional marketing lead within CSS – work cross-functionally with SMEs, regional leaders, and Global Marketing to create and execute digital awareness and demand generation campaigns and track campaign performance (analytics).Work with Global Marketing to create a robust Customer Success presence on the corporate website, with relevant and dynamic CTAs.Develop creative strategies for marketing Customer Success to internal organizations, customers, and partners to raise awareness of CS offerings.Run Social Media campaigns. (LinkedIn, Instagram, etc)Partner with Operations team to measure effectivity and ROI of marketing initiatives.Create content to support all marketing initiatives. Write copy.Develop sales enablement content and work with commercial leaders on enabling the service sales teams.This role will not be a manager of people
Required skills and abilities:
8+ years’ experience in marketing lead capacity, with a core focus in campaign development, social media, and branding; SaaS company experience a plus2+ years of experience with marketing automation and lead nurturing, database segmentation, and email content creationStrong data analysis skills and process-oriented thinkingDemonstrated success in implementing end-to-end marketing activities involving multiple products, groups, audiences and deliverablesProven communication and writing skills with the ability to effectively present to business and technical audiencesExperience with Eloqua, Salesforce, Engagio, or related sales and marketing platformsWordPress experience preferred, but not requiredProficient in ExcelFamiliarity with concepts such as account-based marketing and customer lifecycle marketingBachelor’s degree in Marketing, Business, or a related field
Indianapolis based candidates preferred.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$88,400.00 – $183,600.00
Benefits:
Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Full-time
Oregon, United States
