Tufenkian Hospitality Ltd
TITLE: Front Desk Clerk at Avan Marag Tsapatagh Hotel
DURATION: Seasonal
LOCATION: Tsapatagh Village, Gegharquniq Region, Armenia
JOB DESCRIPTION: Tufenkian Hospitality Ltd is seeking a Front Desk Clerk
to work in its “Avan Marag Tsapatagh Hotel”.
JOB RESPONSIBILITIES:
– Greet, register and assign rooms to guests;
– Provide guestroom key control;
– Verify guests’ credit and establish how the guest will pay for the
accommodation;
– Assign a bellboy to accompany guests to room;
– Provide service referrals to guests;
– Accept and confirm reservations by telephone or e-mail;
– Keep records of room availability and guests’ accounts, manually or
using computers;
– Compute bills, collect payments and make change for guests.
– Perform simple bookkeeping activities, such as balancing cash
accounts;
– Issue room keys and escort instructions to bellhops;
– Review accounts and charges with guests during the check out process;
– Post charges, such those for rooms, food, liquor, or telephone calls,
to ledgers manually or by using computers;
– Present statements to and collect payments from departing guests;
– Transmit and receive messages, using telephones or telephone
switchboards;
– Contact housekeeping or maintenance staff when guests report problems;
– Provide wake-up calls for guests upon request;
– Report guests complaints and other comments to management;
– Stay current on all of properties facilities so as to be able to
properly respond to guest inquiries.
REQUIRED QUALIFICATIONS:
– Active listening: Ability to give full attention to what other people
are saying, take time to understand the points being made, ask questions
as appropriate, and not interrupting at inappropriate times;
– Foreign language: Ability to communicate effectively in a foreign
language (English is generally being the most useful in tourism);
– Teamwork: Ability to effectively coordinate and collaborate with
colleagues so as to resolve a problem or achieve a goal more
efficiently;
– Speaking: Ability to talk to others to convey information effectively;
– Service orientation: Ability to actively look for ways to help people;
– Computers and Internet basics: Ability to functionally operate commonly
used computer applications such as Microsoft Word, Excel and Power Point,
in addition to effectively utilize the internet as a research tool;
– Reading comprehension: Understanding written sentences and paragraphs
in work related documents;
– Instructing: Ability to teach others how to do something;
– Mathematics: Ability to use mathematics to solve problems;
– Inductive reasoning: Ability to combine pieces of information to form
general rules or conclusions (includes finding a relationship among
seemingly unrelated events);
– Problem sensitivity: Ability to tell when something is wrong or is
likely to go wrong. It does not involve solving the problem, only
recognizing there is a problem.
APPLICATION PROCEDURES: Qualified and interested candidates are kindly
requested to e-mail CV/Resume in Russian and Armenian or English
languages to: lusina@… . Please mention the position title you
are applying for in the subject line of your email.
Please clearly mention in your application letter that you learned of
this job opportunity through Career Center and mention the URL of its
website – www.careercenter.am, Thanks.
OPENING DATE: 13 April 2011
APPLICATION DEADLINE: 25 April 2011
———————————-
To place a free posting for job or other career-related opportunities
available in your organization, just go to the www.careercenter.am
website and follow the “Post an Announcement” link.
Tufenkian Hospitality Ltd
Tsapatagh Village, Gegharquniq Region, Armenia
– Greet, register and assign rooms to guests;
– Provide guestroom key control;
– Verify guests’ credit and establish how the guest will pay for the
accommodation;
– Assign a bellboy to accompany guests to room;
– Provide service referrals to guests;
– Accept and confirm reservations by telephone or e-mail;
– Keep records of room availability and guests’ accounts, manually or
using computers;
– Compute bills, collect payments and make change for guests.
– Perform simple bookkeeping activities, such as balancing cash
accounts;
– Issue room keys and escort instructions to bellhops;
– Review accounts and charges with guests during the check out process;
– Post charges, such those for rooms, food, liquor, or telephone calls,
to ledgers manually or by using computers;
– Present statements to and collect payments from departing guests;
– Transmit and receive messages, using telephones or telephone
switchboards;
– Contact housekeeping or maintenance staff when guests report problems;
– Provide wake-up calls for guests upon request;
– Report guests complaints and other comments to management;
– Stay current on all of properties facilities so as to be able to
properly respond to guest inquiries.
Tufenkian Hospitality Ltd is seeking a Front Desk Clerk
to work in its “Avan Marag Tsapatagh Hotel”.
