Job Title: Pharmacy IT SupportLocation -Jeffersonville, Indiana, United States
Required Skills: Unified Communication-WebexShift: Day/9am-6pm EST
Roles & Responsibilities• Provide on-site and remote IT support for 16 OptumRx pharmacy fulfillment locations.• Provide on-site support, troubleshooting and validation for ORx Pharmacy Control System on-demand software deployments.• Serve as a key on-site liaison between applications and vendors for the detection and resolution of software defects and future enhancements/user stories.• Provide on-site IT support for critical P1/P2 war room incidents.• Participate in an on-call rotation supporting production hours outside of on-site IT support hours.• Manage and troubleshoot Windows PC hardware, peripherals, and software (50-150 workstations based on site model).• Manage and troubleshoot Windows Servers running the Pharmacy Control System Software (~ 8 app servers, 3-mode SQL database cluster).• Provide on-site hands/eyes support for various IT at-large projects (e.g., network/server maintenance. workstation lifecycle).• Assist pharmacy technicians and systems operators with workstations, operating systems, applications, printers, and other specialized peripherals.• Direct on-site, hands-on support of user applications and system configuration issues.• Monitor ServiceNow support workgroups for new tickets and perform triage and problem resolution.• Collaborate with inter and intra team members and business resources to support the production line. • Perform various Windows software deployments using tools such as Altiris.• Serve as a key IT point of contact for the automation, engineering, and leadership teams across all sites.• Serve as a highly proficient and knowledgeable resource for solving complex production issues across all sites.• Provide training and mentorship to new and developing team members.
Contract
Jeffersonville, IN
