VTB Bank, Armenia CJSC
TITLE: Service Quality Monitoring Specialist
START DATE/ TIME: ASAP
LOCATION: Yerevan, Armenia
JOB DESCRIPTION: N/A
JOB RESPONSIBILITIES:
– Draft analytical reports on the customer service quality researches;
– Develop, implement, improve and supervise realisation of customer
service standards;
– Develop tools for surveys;
– Monitor customer service quality in the branches;
– Analyze competitive area in terms of customer service;
– Coordinate “Mystery shopper” project organized by outsource provider.
REQUIRED QUALIFICATIONS:
– Higher education in Marketing, Sociology or other related field;
– At least 1 year of experience in relevant field;
– Experience in report drafting and analysis;
– Advanced user of PC;
– Good knowledge of Armenian and Russian, knowledge of English is a
plus;
– Sociable, highly responsible and result oriented personality;
– Ability to travel.
APPLICATION PROCEDURES: All interested applicants should submit their CV
to: hr@… . Please make sure to mention the title of the position
you’re applying to in the subject line of your e-mail. Only shortlisted
candidates will be interviewed.
Please clearly mention in your application letter that you learned of
this job opportunity through Career Center and mention the URL of its
website – www.careercenter.am, Thanks.
OPENING DATE: 21 February 2011
APPLICATION DEADLINE: 28 February 2011
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available in your organization, just go to the www.careercenter.am
website and follow the “Post an Announcement” link.
VTB Bank, Armenia CJSC
Yerevan, Armenia
– Draft analytical reports on the customer service quality researches;
– Develop, implement, improve and supervise realisation of customer
service standards;
– Develop tools for surveys;
– Monitor customer service quality in the branches;
– Analyze competitive area in terms of customer service;
– Coordinate “Mystery shopper” project organized by outsource provider.
N/A
